St-Albert Cheese Accessibility Policy

Effective date: June 12, 2024

Introduction

At St-Albert Cheese, we are committed to providing an inclusive and accessible environment for all customers, clients, and employees. Our policies align with the accessibility standards set forth by the Province of Ontario, ensuring everyone has equitable access to our facilities and services.

Accessibility Features

  1. Elevator Access: Our second story is accessible by an elevator, ensuring ease of access for individuals with mobility impairments.
  2. Accessible Bathrooms: We have accessible bathrooms to accommodate individuals with disabilities.
  3. Dedicated Parking: We provide dedicated accessible parking spots close to our facility entrance for convenience.
  4. Bilingual Associates: Our staff includes bilingual associates to assist customers and clients in both English and French, ensuring effective communication.

Commitment to Support

  • Customer, Client, and Employee Assistance: We are dedicated to doing everything possible to assist our customers, clients, and employees. If you require any specific accommodations or assistance, please let us know, and we will do our best to meet your needs.
  • Support Persons: There are no fees charged for support persons assisting individuals with disabilities.

Service Animals

  • Permitted Areas: Service animals are welcome in most areas of our facility to assist individuals with disabilities.
  • Restricted Areas: Due to regulations under the Canada Food Safety Act (S.C.2012, c.24), service animals are prohibited from entering the factory and loading bays to ensure compliance with food safety standards.

Feedback and Contact Information

We welcome feedback on our accessibility practices and are continuously working to improve our services. If you have any questions, concerns, or suggestions, please contact us at:

Download Accessibility Policy